Delivery & export
Delivery, quoted for your destination.
Local delivery is handled by our in-house team and quoted according to distance, order size, and site access. International orders require a delivery and export review before confirmation: destination, quantity, packing, freight, insurance, customs, duties, taxes, and documents. This page explains both routes and lists indicative trade terms.
Local delivery
Handled by our in-house team.
Delivery is arranged separately from the product price. Local delivery is handled by our in-house team, with fees confirmed according to distance, order size, site access, and timing.
Before dispatch we confirm the route, access, handling, schedule, and delivery quotation with you.
International orders
Reviewed before confirmation.
International orders require a review of destination, quantity, packing, freight, insurance, customs requirements, duties, taxes, and documentation before confirmation.
We coordinate consolidation, packing, logistics planning, and export support from Indonesia.
From packing to after-service
What happens once your order is ready.
01
Packing
Prepare inspected furniture for handling and the agreed mode of delivery.
02
Delivery review
Confirm the route, access, handling, schedule, and delivery quotation. Export orders also review packing, freight, customs, duties, taxes, and documents.
03
Final invoice
Issue the remaining invoice and complete required order documentation.
04
Final payment
Complete the agreed payment before the goods are released for delivery.
05
Delivery
Dispatch through our in-house local courier or the export arrangement agreed with your team.
06
After-service
Remain available for follow-up, future requirements, and repeat orders.
Export & Trade
Indicative terms for wholesale and export.
A starting point for planning. Final terms are confirmed in the quotation for each order.
- Minimum order
- Retail and small projects: from 1 unit. Export: depends on the product; consolidated orders or one container (20 ft, 40 ft or 40 HQ).
- Lead time
- Ready stock: 3–7 working days for local delivery. Production and custom orders: 30–60 days after the specification is approved and the deposit is received.
- Payment
- Deposit to confirm the order (indicatively 30–50%), balance before the goods are released.
- Packing
- Most pieces: 1 piece per box. Some pieces: 1 piece per wooden crate. Small decor: 6–50 pieces per box.
- Incoterms
- FOB Indonesian port (Bali or Surabaya).
- Documents
- Commercial invoice and packing list. Other documents required by your destination are reviewed with our team before the order is confirmed.
- Samples
- Available for projects. Cost and timing are confirmed for each request.
- Consolidation
- Consolidation, packing, logistics planning, and export support from Indonesia.
Indicative information. Terms vary by product, quantity and destination and are confirmed in writing with each quotation.
Questions
Delivery and export, answered.
Do you deliver outside Bali?
Yes. Local delivery is handled by our in-house team. International orders are possible after a delivery and export review of destination, quantity, packing, freight, insurance, customs requirements, duties, taxes, and documentation.
How is the delivery fee calculated?
Delivery is arranged separately from the product price. Local fees are confirmed according to distance, order size, site access, and timing. Export costs are reviewed with our team before the order is confirmed.
How long does an order take?
Timelines vary by product, quantity, and destination. As an indication, ready stock is delivered locally in 3–7 working days, and production or custom orders take 30–60 days after the specification is approved and the deposit is received. Your quotation states the timeline for your order.
How does payment work?
An order is confirmed with a deposit. The balance is paid before the goods are released for delivery. The amounts are stated in your proforma invoice.
Can I order a sample first?
Samples are available for projects. Cost and timing are confirmed for each request.
Is there a minimum order?
Retail and small project orders start from one unit. For export, the minimum depends on the product and is usually planned as a consolidated order or a full container.
Tell us where it is going.
Share the destination, quantities and timing. We will review the delivery or export route and include it in your quotation.